Cancellation Policy

Last Updated: August 10, 2026

At SostaDokan, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Cancellation Before Dispatch

You may request cancellation of your order before the order is dispatched.

To request cancellation, please contact SostaDokan customer support as soon as possible with your order number.

If the cancellation request is successfully processed before dispatch, the applicable amount paid for the cancelled order will be refunded according to our refund process.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer want the product after dispatch, you may need to receive the product and use the applicable Return & Refund Policy, provided the product qualifies for return.

3. Cancellation During Delivery

If the order is already in transit, customers should generally not refuse delivery solely to request a refund.

Please contact SostaDokan customer support for assistance.

Depending on the circumstances, the order may need to be delivered and returned through the applicable return process.

4. Cancellation by SostaDokan

SostaDokan may cancel an order in circumstances such as:

• Product becoming unavailable

• Incorrect product or pricing information

• Suspected fraudulent or unauthorized activity

• Payment verification failure

• Incorrect or incomplete shipping information

• Delivery restrictions

• Technical or system errors

• Other legitimate operational reasons

If an order is cancelled by SostaDokan after payment has been received, the applicable refund will be processed according to the refund procedure.

5. Refund After Cancellation

For an eligible cancelled order, the refund will generally be processed through the applicable payment method or payment provider.

The time required for the refunded amount to appear in your bank account or payment method may depend on your bank, card issuer or payment service provider.

6. How to Request Cancellation

To request cancellation, please contact us as soon as possible and provide:

• Order Number

• Customer Name

• Registered Mobile Number or Email

• Reason for Cancellation

Cancellation requests can be submitted through our customer support contact details.

7. Open-Box Products

Orders containing Open Box products are subject to the same cancellation rules described above.

Once an Open Box product has been dispatched, cancellation may not be available. Eligible returns after delivery will be handled according to our Return & Refund Policy.

8. Contact Us

For cancellation-related assistance, please contact:

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Please mention your Order Number so that we can locate your order quickly.

SostaDokan
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