Privacy Policy

Last Updated: August 10, 2026

At SostaDokan, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name

• Mobile number

• Email address

• Billing address

• Shipping address

• PIN code

• Order details

• Payment-related information

• Information you provide when contacting customer support

We may also collect certain technical information automatically when you visit our website, such as browser type, device information, IP address and website usage information.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and communicate about your orders

• Provide customer support

• Process returns, refunds and cancellations

• Send important order-related notifications

• Improve our products, services and website

• Detect and prevent fraud, misuse or unauthorized activity

• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business operations unless permitted or required by applicable law.

3. Payment Information

Payments may be processed through third-party payment providers.

SostaDokan may not directly store complete payment credentials such as your full card number, CVV or banking password.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and logistics partners

• Payment service providers

• Website and technology service providers

• Customer support or communication service providers

• Fraud prevention and security service providers

We only share information that is reasonably necessary for the relevant service or business purpose.

We may also disclose information where required by applicable law, legal process or government authorities.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Keep certain website functions working

• Remember user preferences

• Understand website usage

• Improve website performance

• Provide relevant website features

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Meet legal, tax, accounting or regulatory requirements

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

SostaDokan is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@sostadokan.in
Phone / WhatsApp: 7602064989

SostaDokan
Smart Shopping, Better Prices.