Shipping Policy

Shipping Policy

Last Updated: August 10, 2026

At SostaDokan, we aim to deliver your orders safely and within the estimated delivery time shown at checkout.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Most orders are dispatched within 1–3 business days, excluding Sundays and public holidays.

Processing time may vary during:

• Sales and promotional periods

• High-demand periods

• Public holidays

• Unforeseen operational circumstances

Once your order is dispatched, you will receive the available shipping and tracking information.

2. Delivery Time

The estimated delivery date is displayed during checkout or communicated through the available order tracking information.

Typical delivery time may vary depending on the delivery location, courier service and other factors.

Delivery may take longer for:

• Remote or difficult-to-reach locations

• Areas affected by weather or natural events

• Courier service disruptions

• Public holidays

• Unforeseen transportation delays

The estimated delivery date is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

Shipping charges may vary depending on:

• Product

• Order value

• Delivery location

• Package size and weight

• Applicable shipping offers

Any applicable shipping charge will be clearly shown before order confirmation.

4. Order Tracking

After your order has been dispatched, tracking details may be provided through the order page, email, SMS or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Please make sure that your shipping address, PIN code and contact number are correct before placing an order.

SostaDokan may not be responsible for delays or failed deliveries caused by incorrect or incomplete address or contact information provided by the customer.

If you notice an incorrect address after placing an order, please contact our customer support as soon as possible.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or the shipment cannot be delivered for another customer-related reason, the courier may make another delivery attempt or return the package to us.

Additional shipping arrangements may be required in certain cases.

7. Damaged Package

Please inspect the outer package at the time of delivery whenever possible.

If the package appears seriously damaged, tampered with or opened, please document the condition with photographs or video and contact SostaDokan customer support as soon as possible.

For damaged or incorrect products, additional evidence such as photographs or an unboxing video may be requested to help us investigate the issue.

8. Open-Box Products

Some products sold on SostaDokan may be listed as Open Box.

For such products, the product condition and any relevant details will be mentioned on the respective product page.

Customers are advised to carefully read the product description and condition information before placing an order.

9. Delivery Delays

SostaDokan is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Transportation disruptions

• Courier network issues

• Government restrictions

• Strikes or other operational disruptions

• Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@sostadokan.in
Phone / WhatsApp: 7602064989

SostaDokan
Smart Shopping, Better Prices.