Return & Refund Policy

Return & Refund Policy

Last Updated: August 10, 2026

At SostaDokan, we want you to have a satisfactory shopping experience. If you receive an eligible product that is damaged, defective, incorrect or does not meet the applicable return conditions, you may request a return within 15 days of delivery, subject to the conditions below.

1. 15-Day Return Period

Eligible products can be requested for return within 15 days from the date of delivery.

The return request must be submitted within the applicable return period.

Requests submitted after the return period may not be accepted.

2. Eligible Reasons for Return

A return may be accepted in cases such as:

• Product received damaged

• Product received defective or not functioning as described

• Wrong product received

• Missing product/accessory mentioned in the product listing

• Product significantly different from the description

The final approval of a return will be subject to verification.

3. Return Conditions

To be eligible for a return, the product should generally be:

• In the condition in which it was received

• Packed securely for return

• Accompanied by the original packaging, where applicable

• Accompanied by accessories, manuals and other items supplied with the product

• Free from customer-caused physical damage, misuse or modification

Certain products may have additional return conditions mentioned on their individual product pages.

4. Open-Box Products

Some products sold by SostaDokan may be Open Box products.

Before purchasing an Open Box product, customers should carefully check the product description, condition, included accessories and other information provided on the product page.

A return request for an Open Box product will be evaluated according to the condition and return terms applicable to that product.

Products showing signs of misuse, accidental damage, modification or customer-caused damage may not qualify for a return.

5. Unboxing Evidence

For electronics, customers are strongly advised to record a continuous unboxing video from the time the package is unopened until the product and its contents are fully shown.

The video should clearly show:

• Shipping package

• Shipping label

• Product packaging

• Product condition

• Accessories received

An unboxing video or photographs may be requested during the return investigation.

6. How to Request a Return

To request a return, contact SostaDokan customer support with:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs/videos, if applicable

Our support team may provide further instructions regarding the return process.

7. Return Verification

Once the returned product is received, it may be inspected to verify the reported issue and the product's condition.

If the product meets the applicable return conditions, the return will be approved.

If the product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.

8. Refunds

Once a return is approved, the applicable refund will be processed according to the payment method and applicable refund procedures.

The time taken for the refund to appear in your account may depend on your bank, payment provider or payment method.

Any applicable shipping charges, fees or deductions will be handled according to the terms applicable to the order and the reason for the return.

9. Non-Returnable Situations

A return may not be accepted when:

• The return request is made after the applicable 15-day period

• The product has been physically damaged by the customer

• The product has been misused or improperly handled

• The product has been modified, repaired or tampered with

• Required accessories or components are missing

• The product is returned in an unacceptable condition

• The issue is caused by normal wear and tear

• The product does not meet the applicable return conditions

10. Replacement

Where available, SostaDokan may offer a replacement instead of a refund for eligible products.

Replacement availability depends on product availability and the circumstances of the return.

If a replacement is not available, an eligible refund may be provided according to the applicable return terms.

11. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been dispatched.

For complete details, please refer to our Cancellation Policy.

12. Contact Us

For return or refund assistance, please contact:

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Please include your order number in your communication so that we can assist you more efficiently.

SostaDokan
Smart Shopping, Better Prices.