Warranty Policy

Last Updated: August 10, 2026

At SostaDokan, we aim to provide clear information about warranty coverage for the products we sell.

Warranty availability and coverage may vary depending on the product, brand, seller and product condition.

1. Manufacturer Warranty

If a product comes with a manufacturer's warranty, the applicable warranty information will be mentioned on the product page wherever available.

Manufacturer warranty claims are generally subject to the manufacturer's own warranty terms and conditions.

Customers may be required to contact the manufacturer or an authorized service centre for warranty service.

2. Seller Warranty

Some products may have a seller-provided warranty, where specifically mentioned on the product page.

The duration and coverage of such warranty will be mentioned in the relevant product listing.

3. Open-Box Products

Open Box products may have different warranty conditions from brand-new sealed products.

Before purchasing an Open Box product, customers should carefully check:

• Warranty duration

• Warranty provider

• Warranty start date, where applicable

• Warranty coverage

• Any warranty limitations

If no warranty is mentioned on the product page, customers should not assume that a manufacturer's or seller's warranty is available.

4. What Warranty May Cover

Depending on the applicable warranty terms, warranty service may cover manufacturing defects or functional failures occurring under normal use.

The exact coverage will depend on the applicable manufacturer or seller warranty.

5. What Warranty May Not Cover

Warranty may not cover issues caused by:

• Accidental damage

• Physical damage

• Water or liquid damage

• Improper use

• Unauthorized repair or modification

• Normal wear and tear

• Damage caused by incorrect installation or handling

• Damage caused by misuse

• Lost or missing accessories, unless specifically covered

The applicable warranty provider will determine whether a particular issue qualifies for warranty service.

6. Warranty Claim Process

If you believe your product has a warranty-related issue, please contact SostaDokan customer support with:

• Order Number

• Product Name

• Purchase details

• Description of the issue

• Photos or videos, if requested

We may provide guidance regarding the applicable warranty provider or service process.

7. Warranty vs Return

Warranty and return are different processes.

Our 15-day Return Policy applies only to eligible products and situations covered under our Return & Refund Policy.

After the applicable return period has ended, a product issue may need to be handled under the applicable manufacturer or seller warranty, if available.

8. Warranty Verification

Warranty claims may be subject to verification.

Depending on the product, verification may include checking:

• Serial number

• Product condition

• Purchase details

• Warranty status

• Nature of the reported issue

Products showing signs of misuse, unauthorized modification or customer-caused damage may not qualify for warranty service.

9. No Warranty Assumption

Warranty availability should always be confirmed from the individual product listing.

SostaDokan does not guarantee manufacturer warranty coverage for every product unless such coverage is specifically stated.

10. Contact Us

For warranty-related questions, please contact:

Email: support@sostadokan.in
Phone / WhatsApp: 8371810015

Please keep your order number and purchase details available when contacting us.

SostaDokan
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