Frequently Asked Questions (FAQ)

SostaDokan — Smart Shopping, Better Prices

1. SostaDokan kya hai?

SostaDokan ek online electronics store hai jahan aap TWS earbuds, headphones, chargers, power banks, speakers, cables, adapters aur other electronic accessories kharid sakte hain.

2. Kya SostaDokan par Open Box products milte hain?

Haan, kuch products Open Box condition mein available ho sakte hain.

Open Box products ki condition, included accessories aur other relevant details product page par mention ki jayengi. Order karne se pehle product description carefully check karein.

3. Open Box ka matlab kya hai?

Open Box ka matlab hai ki product ki original packaging pehle open ho chuki ho sakti hai.

Product ki exact condition aur available accessories product listing mein mention kiye jayenge.

4. Kya Open Box products par return available hai?

Eligible Open Box products par applicable 15-day return policy ho sakti hai.

Return product ki condition aur applicable return conditions par depend karega.

Customer-caused damage, misuse, modification ya tampering ki situation mein return reject kiya ja sakta hai.

5. SostaDokan par return kitne din mein kar sakte hain?

Eligible products ke liye return request delivery ke 15 days ke andar submit ki ja sakti hai.

Return approval applicable Return & Refund Policy ke according hoga.

6. Return request kaise karein?

Return request ke liye customer support se contact karein aur provide karein:

• Order Number

• Product Name

• Return ka reason

• Required photos/videos

Hamari team aapko further return instructions provide karegi.

7. Kya unboxing video zaroori hai?

Unboxing video har situation mein mandatory nahi ho sakta, lekin electronics products ke liye hum strongly recommend karte hain ki delivery ke time complete unboxing video record karein.

Damaged, missing, wrong ya defective product ke cases mein evidence verification ke liye video/photos maange ja sakte hain.

8. Product damaged receive hone par kya karein?

Agar product ya package damaged receive hota hai, to package aur product ki clear photographs/videos lein aur as soon as possible SostaDokan customer support se contact karein.

9. Refund kab milega?

Eligible return ya cancellation approve hone ke baad refund applicable payment/refund process ke according initiate kiya jayega.

Bank, card issuer ya payment provider ke processing time ke karan actual refund credit hone mein additional time lag sakta hai.

10. Order cancel kar sakte hain?

Haan, order dispatch hone se pehle cancellation request ki ja sakti hai.

Dispatch ke baad cancellation available na bhi ho sakti hai. Aise cases mein applicable return process follow karna pad sakta hai.

11. Order kitne din mein deliver hota hai?

Delivery time delivery location, courier service, product availability aur other factors par depend karta hai.

Estimated delivery date checkout ya order tracking information mein available ho sakti hai.

12. Shipping charges kitne hain?

Agar aap 500 rupay se adhik ki koi product lete hai to shipping bilkul free hai.

13. Kya order track kar sakte hain?

Haan. Order dispatch hone ke baad available tracking information order page, email, SMS ya other communication channels ke through provide ki ja sakti hai.

14. Payment kaise kar sakte hain?

Available payment options checkout page par show kiye jayenge.

Payment third-party payment service providers ke through process ho sakta hai.

15. Product ki warranty hai kya?

Warranty product ke according vary kar sakti hai.

Agar kisi product par manufacturer ya seller warranty applicable hai, to relevant warranty information product page par mention ki jayegi.

16. Agar wrong product receive ho jaye to?

Agar aapko ordered product ke badle wrong product receive hota hai, to order number ke saath customer support se contact karein.

Verification ke baad applicable return/replacement process follow kiya jayega.

17. Agar product ka accessory missing ho to?

Agar listing mein koi accessory included hone ka mention hai aur woh package mein missing hai, to customer support se contact karein.

Product details aur received package ki photographs/videos verification ke liye maangi ja sakti hain.

18. Kya product ki packaging original hogi?

Product ki packaging product condition par depend karegi.

Open Box products ki packaging pehle open ho chuki ho sakti hai. Applicable packaging/condition information product listing mein mention ki jayegi.

19. Customer support se kaise contact karein?

Aap humse contact kar sakte hain:

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Order-related queries ke liye apna Order Number zaroor mention karein.

20. SostaDokan se shopping karne se pehle kya check karna chahiye?

Order place karne se pehle:

• Product description carefully read karein

• Product condition check karein

• Included accessories check karein

• Warranty information check karein, if applicable

• Price and applicable charges check karein

• Return conditions check karein

Agar kisi product ke baare mein doubt ho, order place karne se pehle customer support se contact karein.

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SostaDokan
Smart Shopping, Better Prices.